Refund & Cancellation Policy

1. Your 7-day refund window

You can ask for a refund on any paid item within 7 days of paying for it. Refunds are per item: if you bought several products in one order, you can ask for a refund on just the one that went wrong.

We usually approve a refund when:

• the product is not as described on its page,
• the file is broken, empty or won't open (and the seller can't fix it),
• you bought it by mistake or bought the same thing twice, or
• the quality is clearly far below what the listing promised.

2. How to ask for a refund

1. Go to Your Orders and open the order.
2. Next to the item, choose Problem with this item?, pick a reason and tell us what went wrong.
3. OmniX reviews every request, usually within 2 working days, and emails you the decision.

You can ask once per item. If you have more to tell us after a decision, contact us.

3. When a refund is approved

• We refund what you paid for that item (after any sale or coupon discount) to your original payment method through our payment partner, Razorpay. Banks usually show it within 5–7 working days.
• If you paid with a free AI creation instead of money, the free creation is given back to you.
• The item is removed from your Library and you may no longer use it. Other items in the same order are not affected.
• Sometimes OmniX refunds a whole order, for example after a payment problem. Then every paid item in it is refunded the same way.

4. What isn't refundable

• Free products, since nothing was paid.
• Requests made more than 7 days after payment, unless the law requires otherwise.
• Change of mind after a product has been downloaded and used, where it works as described.
• Accepted AI creations. Before you accept, you see a preview and can regenerate once for free. If an AI creation fails or doesn't pass our quality and safety check, you are refunded automatically; you don't need to ask. If an accepted creation's file is broken, contact support.

We may decline requests that look like abuse, for example repeated refunds after downloading many products.

5. Cancellations and failed payments

Digital orders are delivered the moment payment succeeds, so they can't be cancelled afterwards; use the refund window instead. If you close the payment window before paying, nothing is charged and the order simply isn't placed. If a payment fails but money was taken from your account, your bank or Razorpay normally returns it automatically within a few working days.

6. Chargebacks

Please contact us before raising a dispute with your bank, so we can fix the problem quickly. If a chargeback is raised, access to the product may be paused while it is resolved.

7. For sellers and affiliates

Sales are held for 7 days before the seller's share and any affiliate commission can be paid out, so a refund within that time simply cancels them. If an item is refunded after its earnings were already paid out, that amount is deducted from the seller's or affiliate's next payout. See the Seller Agreement and the affiliate section of the Terms & Conditions.

Contact us

[Legal business name] (trading as OmniX)
[Registered address, City, State, PIN]
Email: omnix0325@gmail.com

Grievance Officer: [Grievance Officer's name], [grievance@your-domain.in]. See Contact & Grievances for how complaints are handled.