Draft: some business details (highlighted) are still to be filled in, and these policies should be reviewed by a legal professional.
OmniX policies
Contact & Grievances
Last updated 19 October 2026
Email us
We reply within 2 working days. Include your order number (from Your Orders) if your message is about a purchase, so we can help faster.
Get help fast
- Problem with something you bought? Open Your Orders and choose Problem with this item?; that's the quickest way to a fix or refund.
- Can't download? See the Digital Delivery Policy; everything you bought stays in your Library.
- Selling or affiliate questions? Your Seller Dashboard and affiliate dashboard show your sales, earnings and payouts.
- Anything else? Most answers are in the Help Centre, or send us a message and track the reply in your account.
- A product breaks the rules or copies your work? Choose Report this product on its page.
Postal address
[Legal business name] (trading as OmniX)
[Registered address, City, State, PIN]
Grievance Officer
For complaints about content on OmniX (including copyright or other rights violations), about how we handle your personal data, or about our response to an earlier complaint, contact our Grievance Officer:
[Grievance Officer's name]
Grievance Officer, OmniX
Email: [grievance@your-domain.in]
[Registered address, City, State, PIN]
We acknowledge every complaint within 24 hours and resolve it within 15 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. For copyright complaints, include the product link, proof that you own the rights, and how to reach you. If you're not satisfied with how a personal-data complaint is handled, you can approach the Data Protection Board of India.