Help Centre
How can we help?
Quick answers about buying, downloads, refunds and selling. Can't find it? We're a message away.
- Your OrdersReceipts and order status
- DownloadsGet the files you own
- Refunds7-day refund window
- Login & securityPassword, sign out everywhere
- SellingFees, reviews, takedowns
- Contact usWe reply within 2 working days
Buying & payments
How do I pay?
Checkout runs on Razorpay, so you can pay with UPI, debit or credit cards, net banking or wallets. Prices are in rupees and the total is shown before you pay.
OmniX never sees or stores your card or UPI details.
I paid but my order still says pending
Very occasionally a payment takes a minute or two to confirm. Your order page refreshes on its own.
If it still shows pending after 30 minutes, contact us with your Razorpay payment ID (it's in the SMS or email from your bank or Razorpay). If money left your account but the payment failed, your bank or Razorpay normally returns it within a few working days.
Can I buy several products at once?
Yes. Add them to your cart and check out once. You can also move items to Save for later, and keep a Wishlist that shows when prices drop.
How do sales and coupon codes work?
Products on sale show the sale price, the original price crossed out and how long the sale lasts. The sale price applies automatically.
Have a coupon code? Enter it under “Have a coupon code?” on the product page or in your cart. One code per order; some codes need a minimum order or can be used once per person.
Where's my receipt?
We email a receipt after every purchase. You can also open any order in Your Orders and download a PDF receipt.
Downloads & your Library
Where do I download what I bought?
Everything you buy or claim for free goes to your Library straight away. Open it and choose Download. You can re-download anytime.
My download doesn't work or the file won't open
Download links expire after a short time for security, so start the download again from your Library rather than an old link.
Check you have an app that opens the file type, for example a PDF reader, Excel or PowerPoint. If the file itself is broken, ask for a refund within 7 days, or contact us and we'll help.
What happens if a seller removes a product I bought?
You keep access to it in your Library. We only remove access where the law requires it (for example a valid copyright complaint) or after a refund, and if that ever affects something you paid for through no fault of yours, we'll work out a fix or a refund.
Refunds
How do I get a refund?
Open the order in Your Orders and choose Problem with this item? next to the product. You can ask within 7 days of paying, once per item.
OmniX reviews every request, usually within 2 working days, and emails you the decision.
My refund was approved. When will I get the money?
The full price of that item goes back to your original payment method through Razorpay. Banks usually show it within 5–7 working days. The item leaves your Library; other items in the same order aren't affected.
What can't be refunded?
Free products, requests more than 7 days after payment, change of mind after downloading something that works as described, and AI creations you've accepted. If an AI creation fails, you're refunded automatically.
Account & security
How do I change my email or password?
Go to Your Account → Login & security. A new email address only takes effect after you click the confirmation link we send to it (you may also be asked to confirm from your current email).
I forgot my password
On the login page, choose Forgot password and we'll email you a link to set a new one.
I think someone else is using my account
Change your password, then choose Sign out of all devices in Login & security. Every phone and computer is signed out at once. Then contact us so we can check your orders.
How do I download my data or close my account?
Your Account → Data & privacy lets you download everything OmniX holds about you, or close your account. Closing is permanent: your Library is removed, but order records are kept as the law requires.
Selling on OmniX
How do I start selling?
Open a store from Your Account → Sell on OmniX. Setup asks for your name, phone (verified by OTP), address, PAN and a bank account that we verify. It takes a few minutes.
What does OmniX charge sellers?
For each sale you earn your seller share of the price (Seller Dashboard → Earnings shows the share for each of your categories). OmniX keeps the rest and pays the payment gateway fee. Sales through your shareable links and through affiliates earn you the same share.
Earnings are held for the refund window, then paid to the UPI ID or bank account in your payout details. A refunded sale isn't paid; if it's refunded after you were paid, it comes off your next payout.
How do I run a sale or create a coupon?
In your Seller Dashboard, open Offers. A sale lowers the price of some or all of your products for the dates you choose; a coupon is a code you share with your followers. You fund your own offers: you earn on the price the buyer pays. During OmniX festival sales, OmniX pays for the discount and you earn on the full price.
Why is my listing "In review"?
New listings, and changes to what buyers see on a live listing, are checked by OmniX before they go live. If we can't approve it, the listing shows the reason so you can fix it and resubmit.
My listing was taken down after a report
We remove listings that break the Seller Agreement, for example after a valid copyright complaint. The reason is shown on the listing and emailed to you. If you believe it's a mistake, fix the listing and resubmit it for review, or contact us with proof that you own the rights.
AI Concierge & AI creations
What is the AI Concierge?
Describe what you need in plain language and the Concierge finds matching products on OmniX. If nothing fits, OmniX AI can create it for you, and the price is shown before you pay. OmniX AI runs on Google Gemini.
How do I get a free AI creation?
Invite friends from Your Account → Invite friends. When a friend signs up with your link and confirms their email, you get one free AI creation. On any AI Concierge quote, choose “Use my free creation” instead of paying. If the creation fails, you get it back.
My AI creation failed
If an AI creation fails or doesn't pass our quality and safety check, you're refunded automatically and we email you. You don't need to ask.
Reporting & copyright
How do I report a product?
On the product's page, choose Report this product, pick what's wrong and add details. OmniX reviews every report. If we remove the listing, we'll let you know.
Someone is selling my work
Report the product and choose Copyright infringement. Tell us who owns the rights, link to your original work, and confirm the claim is made in good faith.
We acknowledge every complaint within 24 hours and resolve it within 15 days. You can also write to our Grievance Officer.
Still need help?
Send us a message and a real person will reply, usually within 2 working days. For legal complaints, see Contact & Grievances.
Contact us