Digital Delivery Policy

1. Instant delivery

• As soon as your payment is confirmed, the product is added to your Library and you can download it straight away. Free products are added the moment you claim them.
• We email you a receipt. You can also download a PDF receipt from Your Orders.
• AI creations are delivered once they're generated and you accept the preview, usually within a few minutes.

2. Re-downloading

You can re-download what you own from your Library at any time. Each download uses a fresh, short-lived secure link, so please download from OmniX rather than sharing a link. If a seller later removes a product from the store, you keep access to what you bought.

We may remove access where the law requires it (for example a valid copyright complaint) or after a refund. If that ever affects something you paid for through no fault of yours, contact us and we'll work out a fix or a refund.

3. If a download doesn't work

• Try again from your Library: links expire after a short time for security.
• Check you have an app that opens the file type (for example a PDF reader, Excel or PowerPoint).
• Still stuck? Contact support, or ask for a refund within 7 days under the Refund & Cancellation Policy.

4. Payment confirmation delays

Very occasionally a payment takes a minute or two to confirm. Your order page refreshes on its own; if it still shows as pending after 30 minutes, contact us with your Razorpay payment ID.

Contact us

[Legal business name] (trading as OmniX)
[Registered address, City, State, PIN]
Email: omnix0325@gmail.com

Grievance Officer: [Grievance Officer's name], [grievance@your-domain.in]. See Contact & Grievances for how complaints are handled.